Refund Policy

Last Updated: January 8, 2026

This Refund Policy governs the purchase of digital products, online training programs, coaching, and mentorship services offered by WEBGRU MEDIA – FZCO ("Company," "we," "us," or "our") through the website webgru.com. By purchasing any product or service from our platform, you acknowledge and agree to the terms outlined below.

1. Nature of Our Products

We provide exclusively digital content, including online courses, educational materials, and access to mentorship programs. Unlike physical goods, digital products cannot be "returned" once accessed or downloaded. As such, our refund policy reflects the immediate nature of the value provided.

2. General Refund Policy

All sales are final. Due to the digital nature of our products and the immediate access granted upon purchase, we do not offer refunds, exchanges, or cancellations once the purchase is completed and access details have been sent to you.

By completing a purchase on webgru.com, you expressly acknowledge that:

• You are purchasing instant access to digital content.
• You waive any right to a "cooling-off" period or withdrawal once the digital content has been made available to you.
• It is your responsibility to ensure the product meets your needs before purchasing. We provide detailed descriptions of our curriculum and services to assist in your decision-making.

3. Exceptions (Defective Content or Technical Issues)

While we stand by a strict no-refund policy for general purchases, we are committed to ensuring you receive the product you paid for. We may consider a refund or credit at our sole discretion under the following limited circumstances:

• Technical Failure: If the digital product file is corrupted, or if a technical error on our end prevents you from accessing the course material, and our support team is unable to resolve the issue within a reasonable timeframe (typically 7 business days).
• Duplicate Payment: If you were accidentally charged twice for the same transaction.

To request assistance under these exceptions, you must contact us at contact@webgru.com within 7 days of the purchase date. Please include your order number and a detailed description of the issue.

4. Jurisdiction and Governing Law

This Refund Policy acts in accordance with the laws of the United Arab Emirates. As a company registered in the Dubai Silicon Oasis (License Number: 73492), all transactions are governed by UAE commercial law regarding digital services.

While we serve a global audience, we are not bound by the consumer protection laws of other jurisdictions (such as the EU "Right of Withdrawal" for digital goods) unless strictly mandated by international law for specific cases. By purchasing from us, you agree that UAE law governs your transaction.

5. Chargebacks and Disputes

We take unauthorized chargebacks seriously. If you initiate a dispute or chargeback with your credit card issuer or payment provider (e.g., Stripe) for a valid purchase, we reserve the right to:

• Immediately terminate your access to all purchased courses and services.
• Ban your account and email address from future purchases.
• Pursue legal action to recover lost funds, including the original purchase amount and any dispute fees incurred.

We encourage you to contact our support team first to resolve any billing issues amicably.

6. Contact Us

If you have any questions regarding this Refund Policy, please contact us before making a purchase.

WEBGRU MEDIA – FZCO
DSO-IFZA
IFZA Properties
Dubai Silicon Oasis
Dubai
United Arab Emirates

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Email: contact@webgru.com
Phone: +971 50 606 1877

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