Refund Policy

Last Updated: January 8, 2026

This Refund Policy governs the purchase of digital products, online training programs, coaching, and mentorship services offered by WEBGRU MEDIA – FZCO ("Company," "we," "us," or "our") through the website webgru.com. By purchasing any product or service from our platform, you acknowledge and agree to the terms outlined below.

1. Nature of Our Products

We provide exclusively digital content, including online courses, educational materials, and access to mentorship programs. Unlike physical goods, digital products cannot be "returned" once accessed or downloaded. As such, our refund policy reflects the immediate nature of the value provided.

2. General Refund Policy

All sales are generally final. Due to the digital nature of our products and the immediate access granted upon purchase, refunds, exchanges, or cancellations are not offered once access has been provided, except where required by applicable law or as explicitly stated in this policy.

By completing a purchase on webgru.com, you expressly acknowledge that:

• You are purchasing instant access to digital content.
• You waive any right to a "cooling-off" period or withdrawal once the digital content has been made available to you.
• It is your responsibility to ensure the product meets your needs before purchasing. We provide detailed descriptions of our curriculum and services to assist in your decision-making.

3. Exceptions (Defective Content or Technical Issues)

While we maintain a strict refund policy for general purchases, we are committed to ensuring that you receive the product you paid for. We may offer a refund or credit in the following limited circumstances:

• Technical Failure: If the digital product file is corrupted, or if a technical error on our end prevents you from accessing the course material, and our support team is unable to resolve the issue within a reasonable timeframe (typically 7 business days).
• Duplicate Payment: If you were accidentally charged more than once for the same transaction.

To request assistance under these exceptions, you must contact us at contact@webgru.com within 7 days of the purchase date and include your order number along with a detailed description of the issue.

4. Jurisdiction and Governing Law

This Refund Policy is governed by the laws of the United Arab Emirates. As a company registered in Dubai Silicon Oasis (License Number: 73492), all transactions are subject to UAE commercial law applicable to digital services.

Nothing in this policy limits or excludes any mandatory consumer rights that may apply based on the customer’s country of residence, where such rights cannot be lawfully excluded.

5. Chargebacks and Disputes

If a chargeback or payment dispute is initiated without first contacting our support team, we reserve the right to temporarily suspend access to the associated products while the matter is reviewed.

We strongly encourage customers to contact our support team directly to resolve any billing concerns efficiently and amicably before initiating a dispute through their payment provider.

6. Contact Us

If you have any questions regarding this Refund Policy, please contact us before making a purchase.

WEBGRU MEDIA – FZCO
DSO-IFZA
IFZA Properties
Dubai Silicon Oasis
Dubai
United Arab Emirates

‍
Email: contact@webgru.com
Phone: +971 50 606 1877

‍